COMMENTS ABOUT SERVICE'S QUALITY  Fields marked with an ! must be filled ! First Name: ! Phone Number: ! Date: ! Last Name: ! E-mail: ! Moving Date: Actual Address: Province: City: Postcode: Step 1 - Before the moving when you talked to our representative. Agent Name: How do you evaluate:   Could be better Good Excellent The courtesy and professionnalism of our customer representative? Does the moving dates was the one you choose? Have you received all the information you had request? Globaly, how would you rate the customer services departement? If you marked "Could be better" please can you describe your tought and express you suggestion: Step 2 - About moving, packing and unpacking process. How do you evaluate:   Could be better Good Excellent The courtesy and professionnalism of our movers? Do we have protected your furniture with blue pads? How would you rate the packing and unpacking process? After our departure did we left the place clean? If you marked "Could be better" please can you describe your tought and express you suggestion: Step 3 - After moving...   YES NO Did we left your furniture in the same condition as it was when we arrived? If your answer was yes to the precedent question, have you made a reclamation? If you did a reclamation, have you been well informed regarding the procedure for this step? If you did a reclamation, have you been fully satisfied? Did our reclamation agent had show courtesy and professionnalism? Reclamation Agent Name:        YES NO In the future would you recommand our services?   Others Remarks and Suggestions:     Date:     THANK YOU FOR HELPING US TO SERVE YOU BETTER!